For a lot of mobile app users, the experience is everything. While an app’s installation is easier that anyone can do it, getting a bad users experience (UX) can ruin everything. Of course, this calls for looking other better apps – especially when there are dozens of similar applications that are free, better and convenient to use.
But when you’re still hoping that everything will work, all you have to do is simply to find a solution (one that’ll work and provide answers). Besides, having an interrupted UX can definitely change your mood.
On the other hand, when you run a business that centers on this kind of technology, it pays to understand some ways to boost the UX. Doing so reduces the number of complaints and boost your positive customer ratings and reviews.
Outlined below are some critical factors to consider.
App reliability and stability
Most users have urgent needs that they’ll try to take advantage of every opportunity and feature that an app presents. They’ll use nearly everything and that’s mostly where the problem happens. As the load increases, the device or the app might unable to handle everything. This results in multiple crashes.
How confident are you that the app won’t crash? Do you strongly believe that it’ll be able to handle a user’s demand? What are the chances that your app will work prior to the use? In order to keep clients interested in your service, ensure the app’s performance.
Fast loading screen
Most users are very impatient. They can afford to wait for a minute or two. Longer than that and they will definitely uninstall an application. Especially when you decide to have a free dating app, make sure that your UI is friendly and doesn’t load too slow.
Users should have access to their accounts for as short as five seconds, so they won’t be looking for other apps, therefore, losing your chance to earn profits.
Quick and responsive UI
An application that can’t meet with user’s demands won’t succeed. No users will stay long in a specific app when other apps can do better. Keep this in mind if you constantly ask users to describe their problems instead of presenting solutions to their concerns, chances are you’re not giving assistance at all. Present a 24/7 chat support service, so you can immediately respond to all concerns that clients raised.
Integrate with other applications
For most users, using a single app isn’t just enough. Make sure that your created application can connect with other social media platforms. That way, they can share and connect their experience with other users online.